The global DTC and cross-border ecommerce community is back – and ready to put a couple of crazy years behind us! The Global Ecommerce Leaders Forum (GELF) Community got together last April at the DGA for GELF LA ’22 – and now we are looking forward to getting back together again at our normal time in February for the first time since GELF LA 2020. So please make plans now to join us in West Hollywood!
We heard you loud and clear at both GELF LA ’22 and GELF NYC ’22 – your international ecommerce expansion planning is back online. GELF LA 2023 will be the place to gather and enjoy what we all love – networking, learning and sharing with industry colleagues and making new friends and connections!
GELF LA launched in 2015 and is now a yearly traditional for the West-of-the-Rockies executives in the GELF community. We return to Los Angeles at the Directors Guild of America (DGA) for another full day of global direct-to-consumer (DTC) and cross-border ecommerce.
Prior to the pandemic, GELF LA 2020 was our biggest West Coast event ever – and we are looking forward to making 2023 our most successful forum yet.
The community is working hard to develop an all new February program exploring the current state of global DTC commerce and why cross-border ecommerce is more important to a retail brand’s overall growth strategy than ever before. Join us as we examine how global ecommerce leaders have bounced back from the pandemic stronger than ever and why digital commerce continues to disrupt retail distribution globally.
GELF LA 2023 will bring together leaders from retailers and brands selling through established and emerging DTC channels in markets around the world. We will explore how retail brands that serve global shoppers via traditional wholesale distributors are working with these legacy retail partners to transform how they collectively serve consumers around the world.
Leaders from global consumer brands will join executives from digital-native and digital-first brands from the fashion and apparel world, health and beauty, consumer electronics and other leading verticals for a full day of education and sharing. Digital commerce innovators, cross-border ecommerce experts and global omnichannel thought leaders will debate what’s next for international retail expansion and where leaders’ priorities lie.
Join the fast-growing GELF community as we learn together, meet new friends and network throughout the day at the Director’s Guild of America Theater, 7920 Sunset Boulevard, Los Angeles, CA 90046!
If you haven’t joined us at a GELF event before, but have heard about how great our speakers are – check out our GELF YouTube Channel where you will find dozens of deep dives into Global DTC and cross-border ecommerce program topics. Enjoy a wide range of video recordings of recent GELF Sessions in Los Angeles and New York City here
Are you a retail ecommerce leader interested in speaking at GELF LA 2023? If so please contact email@example.com
GELF is a retailer-only, sponsor-only event. If you are a global ecommerce solution or service provider, we’d love for you to join the GELF community. Please let us know more about your interest in sponsoring/attending GELF by contacting firstname.lastname@example.org
The program theme for GELF LA 2023 is Scaling Customer Engagement Globally. As always, GELF speakers will deliver an energetic and engaging combination of global ecommerce strategy and cross-border tactics and best practices. In addition to the session topics summarized below, GELF offers other ways to learn and share including:
GELF succeeds when the community steps up and helps drive the conversation. When you register, please let us know what topics you’d like to include in the program.
You can count on the following topics being part of the show:
GELF combines keynote firesides, breakout sessions and deep-dive workshops throughout the morning & afternoon. Our program offers retail professionals strategic insights and actionable takeaways about how ecommerce leaders are tackling their top Global DTC and cross-border ecommerce challenges – and how they are successfully making the case for investing in global retail growth.
Networking starts during breakfast, extends into lunch and wraps up during our late afternoon reception. We’re working hard to align the program with what the GELF community wants, so raise your hand and get involved with our One-to-One@GELF LA meetings and our new Executive Meetups@ GELF 2023
Bring your experiences and questions. Leave with insights and answers.
We are excited to produce an all-new program for GELF LA 2023 - a big thanks to all the global ecommerce leaders that joined us as speakers for the GELF LA 2022 program highlighted below! If you are curious about topics covered at GELF events, you can also check out the GELF NYC '22 program at bit.ly/GELFNYC22
We like to think of GELF as an ongoing conversation and we always welcome your ideas and insights. If you are a retail or DTC brand executive interested in sharing your experiences, please always feel free to contact us at email@example.com
The GELF co-founders welcome our West Coast audience and thank our sponsors!
We will explore how key international ecommerce trends & market data frame the day’s program and examine key drivers of global DTC and cross-border ecommerce growth.
Our morning keynote panel explores the path ahead for well-known global retail brands and fast-growing DTC innovators. We reflect on the ’20-’21 boom in global ecommerce sales and discuss why retail brands are re-prioritizing – and in some cases re-defining – what global ecommerce means to their organizations.
Hear different perspectives on what it takes to thrive globally in a post-pandemic retail world as cross-border shoppers return to a semblance of normalcy, re-balance their lives and re-prioritize their values.
Learn how these new global shopping journeys require community-centric approaches to building and leading teams and new ways to collaborate with regional colleagues and local in-market partners.
Join us as we discuss why brands need to tell a new story that blends traditional values with new priorities embraced by today’s shopper. Find out what’s next as global ecommerce takes the main stage.
Simply put, many DTC brands “crushed it” during the 2021 holidays as cross-border ecommerce’s “echo boom” set online sales records in markets around the world. GELF’s morning keynote fireside features a live case study that explores how lessons learned from successful holiday campaigns are helping fast-growing DTC brands accelerate 2022 sales.
NJ Falk shares how Athletic Propulsion Labs drafted off their successful holiday marketing program momentum to craft a super successful International Women’s Day campaign.
NJ also discusses how her team’s relentless market testing unearthed new opportunities in global markets that weren’t high on the radar. Learn more about how re-visiting your “rest of world bucket” provides actionable insights for optimizing ecommerce opportunities presences in new markets as well as existing countries.
Curious about the road ahead now that Global-e and Flow have joined forces? Rob Keve, EVP of SMB & Channels at Global-e moderates the case study conversation and provides the GELF community with an exciting update about the path ahead for clients of the two global ecommerce platform leaders.
Passionate consumers searching for authentic goods from specialty fashion & apparel brands they trust have driven the growth of cross-border ecommerce from Day One.
Curious how GOAT has become a wildly popular digital platform where 30M+ avid members buy sneakers, luxury apparel and accessories from 600,000 exclusive sellers across 170 countries? Although GOAT’s secret sauce is authenticating epic styles and fashions, the heart and soul of the firm’s explosive growth lies in mastering global operations.
Hamaad Akmal, GOAT’s Head of International Operations & Global Logistics shares how scaling logistics and customer-centric strategies has enabled GOAT to cost-effectively deliver authentic fashions from one corner of the world to another.
Hear how GOAT found the right global logistics partner – and how the innovative brand works with SEKO to master supply chain dynamics in a world of constrained shipping capacity and rapidly rising costs.
Whether real or perceived – or somewhere in between – the complexities associated with global DTC and cross-border ecommerce require a new approach; one steeped in the principles and practices of customer experience management.
Join our panelists as they contrast the different paths retailers and DTC brands follow as they optimize global ecommerce operations and evolve to become “brands without borders” capable of connecting with an increasingly borderless global online shopper. Hear how focusing less on ensuring regulatory compliance and more on enhancing the cross-border customer experience can help grow ecommerce sales globally.
Expanding internationally can feel like you need to “choose your own adventure.” So it’s no surprise when some brands take a cookie-cutter approach to growing global ecommerce sales. Hear why your brand’s cross-border journey should start by prioritizing the Top 10 elements of a great customer experience – and how relying on strategic go-to-market partnerships can help your team avoid complexities that aren’t always obvious.
No matter where you turn these days, margins are getting squeezed. At the top of funnel, marketing and media costs are increasing as customer data regulations tighten. Lower in the funnel, fulfillment, shipping and delivery costs are skyrocketing as yesterday’s relatively attractive margins on international shipping become a distant memory.
To build trust with wary consumers and re-connect with weary post-pandemic shoppers, smart global ecommerce leaders are innovating in the middle of the funnel. Our fireside explores how DTC brands are cost-effectively engaging shoppers via social & influencer marketing strategies and optimizing revenue by enhancing the site experience, checkout, and payments.
Hear how to regain control of the customer experience as attractive DTC ecommerce growth opportunities meet the hard reality of rising costs and tight margins.
Shopper expectations for a more engaging customer experience have risen dramatically in recent years, in all regions of the world. Retailers and brands are prioritizing strategies throughout the customer experience funnel to make cross-border shopping more engaging for consumers – and more profitable for their organization.
Making global customer data and intelligence actionable and optimizing inventory and order management in international markets are key areas for most brands to improve the international ecommerce shopping experience.
Retailers know that broad and deep product selection drives top-line growth. Removing friction in the shoppers’ product discovery requires smart segmentation and product recommendations in real-time at the top of the funnel. By assuring cross-border shoppers that orders will be efficiently processed and fulfilled, retailers gain profitable repeat international customers.
Our panelists provide perspectives and advice that span the global omnichannel sales funnel. Hear how retailers with sizable product catalogs are using smart customer data management and intelligent catalogs to manage the customer experience and increase engagement with their brand more effectively.
We also discuss how global ecommerce leaders are staging inventory closer to international shoppers. Our panelists explore how drop shipping, order management and global omnichannel solutions help ensure that brands deliver on their promise to cross-border customers while managing vendor and brand compliance dynamics.
China rebounded first from the pandemic – and remains the biggest and most alluring cross-border ecommerce market in the universe. But new health concerns and internal regulatory/political dynamics in China are clouding the clarity of ecommerce opportunities in Greater China.
China isn’t the only booming ecommerce opportunity in APAC; Japan and South Korea both offer significant revenue opportunities – and Australia and New Zealand are always in the mix for global DTC brands.
Our APAC Regional Showcase explores where the best opportunities lie for ecommerce investments in 2022 – and why global ecommerce leaders are succeeding in China, Japan, South Korea and beyond.
Learn how today’s shopping journeys differ among APAC shoppers and why having the right mobile strategy can mean thriving in Asia-Pacific markets.
Global supply chain disruptions redefined the 2021 holiday shopping season. Almost everyone dealt with complications from component and product shortages – and shipping delays negatively impacted the post-order customer experience.
Few, if any, retail organizations escaped the rapidly rising costs of shipping product across borders. Most now face increased complexity as global logistics challenges loom while cross-border ecommerce sales keep growing briskly.
As a result, global ecommerce leaders are revisiting supply chains as they explore how they can manage the growing costs of distributing products to international destinations. Third party logistics partners are playing an increasingly strategic role as retail brands explore how to stage products closer to the international shopper.
We start our afternoon program with a panel discussion about how leaders are simplifying the complexity and challenges of cross-border order fulfillment. Join us as we re-imagine how products get from manufacturers to consumers more cost-effectively – and with the least amount of operational friction.
Our afternoon keynote looks to the future – and explores the retail ecommerce growth opportunities that await in the Metaverse. The session will examine current perceptions of the Metaverse and analyze the role that virtual product(s) and NFTs will play in the future of digital commerce.
We’re pleased to feature the latest research on consumer adoption of virtual goods & NFTs as well as insights from thought leaders about how DTC brands should approach planning strategies for virtual commerce as the Metaverse dawns.
Learn why the Metaverse offers DTC retail brand executives the promised land of nearly limitless catalog offerings – and gain a deeper understanding of the opportunities and challenges associated with catalog expansion in the Metaverse.
Hear how global ecommerce leaders like Nike and a fast-growing number of luxury brands see the Metaverse as world where adjacent trends like recommerce, the circular economy and blockchain can help build a more sustainable, portable and profitable world.
Our regional growth strategy showcase looks to the North and explores opportunities and challenges facing retail brands pursuing cross-ecommerce growth with the US’s #1 trading partner. Canadian consumers have always loved shopping in the States. But with the border closed throughout the pandemic, Canadians went online in a big way.
Most US ecommerce brands take advantage of the ecommerce boom in Canada by shipping to Canadian shoppers from their US fulfillment operations. But many are not aware of looming regulatory challenges and tax changes. Others are confused about how Canadian taxes work and the impacts of changing de minimis levels.
Our regional showcase tackles all the key “ship-to-Canada” topics you need to know. Join our panel so you don’t have to spend days dealing with Canadian trade and tax attorneys!
Learn how cross-border shipping requirements differ by carrier and channel, when retail ecommerce brands are required to register for GST and how to recover duty and tax on returns (or undeliverables). Hear about what’s next – and how new (and delayed regulations) will likely impact your ability to take full advantage of booming ecommerce opportunities north of the border!
Global supply chain constraints and disruptions with cross-border logistics defined 2021. International shipping has always been a complex business with many moving parts, regional players, and rapidly evolving challenges, but it’s never been more crucial to gain control of your global logistics than now.
Our panelists provide first-hand perspectives about the complexities and opportunities of DTC brands going global in a post-pandemic world. Our Global DTC case study examines the real-life experiences of retailers who have navigated these challenges as well as the hurdles and cross-border regulatory dynamics that lie ahead in 2022 (and beyond).
Any merchant currently shipping internationally – or those thinking about expanding internationally – can learn how to take their post-order customer experience to the next level while improving international conversion and retaining profitable cross-border shoppers.
Direct-to-consumer (DTC) brands typically lead traditional retailers by a significant margin when it comes to the percentage of ecommerce revenue coming from shoppers outside their home countries.
However, even the most successful DTC brands can benefit significantly from localization best practices – from both customer engagement and operational perspectives.
Our closing panel discusses lesson learned from global-first DTC brands that are innovating from product discovery to post-order re-engagement in different markets around the globe.
The GELF community has spoken and we’re listening. Our Executive Meetups roundtables launched in 2020 and GELF’s structured group discussions are back for 2022!
Our community asked us to coordinate opportunities for digital commerce executives to meet others with common interests facing similar challenges. Based on community feedback we gathered @GELF LA 2022 registration, we’re developing a chance for you to talk shop with other execs whose global ecommerce operations – or aspirations – are at a similar state of maturity.
Each small group discussion will be facilitated by a table leader or two. Stay tuned for our topics!
If you are an experienced executive from an online retailer or brand and are interested in speaking at GELF LA 2023 on February 22nd, please email Kent, Jim and Scott at firstname.lastname@example.org
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Co-Founder, Global E-Commerce Leaders Forum
Co-Founder, Global E-Commerce Leaders Forum